Holt's notes

 Shift #1: 

Warmth over Rigidity

Even though Holt is high-end, being seamless and elegant doesn’t mean being stiff. Show warmth and approachability in your role, while still looking polished and fabulous.

Dual Audiences to Impress

When you work Holt shifts, technically you’re on the café’s payroll but serving a vendor brand. That means you need to impress both: The vendor (brand clients you serve directly). The Holt supervisors/managers (the ones you report to).

Balance your rapport and helpfulness with both sides to build reputation.

Shift #2: 

Role perception

- Vendors may assume you’re a Holt Café employee or representing Holt.

Instead of clarifying “I’m agency staff,” take the role and respond as though you’re part of the café team. This prevents them from feeling awkward or caught off guard, and keeps the experience seamless.

- Building rapport with vendors

Take opportunities to compliment or praise vendors during/after seminars, even if you’re not the target audience. Small acknowledgments (“You looked fantastic up there” / “Great job on that demo”) boost morale.

Positive energy tends to circle back — in this case, you noticed it reflected in better tips.